Troubleshooting

Modern computer systems are a complex mix of different technologies, and when things go wrong it can be extremely difficult and time-consuming to track down the cause.

In order to have any chance of resolving complex issues quickly and permanently, you need a thorough understanding of all the major disciplines - hardware, operating systems, applications and network infrastructure - as well as sophisticated diagnostic tools and, of course, the right experience.

We have over twenty years experience in network support and troubleshooting, spanning all the major operating systems and applications, most hardware manufacturers, and every type of localand wide-area network imaginable.

We also have advanced diagnostic tools and utilities to help us see what is really going on deep within a network.

Simply put, we are here to take the stress and hassle out of I.T.

We can deal with almost any IT related problem. Smoke starts appearing from your monitor, we can contact the supplier. Your phones go dead; we can contact BT. and, of course, deal with any problems with your PC, server and other network infrastructure.

All our services are scalable, meaning you decide whether we do everything or nothing.

We have one of the most reliable, cost effective and scalable support infrastructures. This means we can offer everything required for both small and large companies.

Unlike some support companies, you have a choice of cost models, a flexible 'pay for what you need' model or a flat fee model. If you choose the flexible model, you will notice your support costs fall as we make your systems more reliable.

To further help our clients we provide them with infrastructure to ensure their site is protected, their staff can work from home and we can, at users discretion, remotely solve most issues.

And finally, in 90% of problems, we respond within 10 minutes!